Voice Of Customer to CTX
-
Criticalto X,
- X can be Quality (CTQ): If the project needs to improve
Quality
- X can be Cost (CTC): If the project is to reduce the Cost of
Operations or expenses
- X can be Safety (CTS): If the project focus is to improve
Safety of the work place/Product
-
CTQ is a parameter/metric that is considered critical to
the success of the project. It is internal to the process,
which directly and significantly affects the outcome of
the process.
-
CTQ
- Is a break down of customer requirements into
measurable units
-
CTQ can also be defined as what we manage & measure
which has a directimpact on project Y
-
Breaking a Complex Business Requirement to arrive
at Project CTQ(s)is CTQ DrillDownTree
- Is useful only when the CTQ is complex or big
- Can be avoided if the CTQ is clear, crisp, and
manageable
- If VOC is clear,then CTQDrill-down is not required
- We can have more than 1 CTQ in a project
